FAQ
What sizes of cat beds do you offer?
We offer cat beds in a range of sizes to accommodate cats of all breeds and weights, from small kittens to large adult cats. Our size options typically include small (ideal for kittens and tiny breeds), medium (suitable for most average-sized cats), and large (perfect for larger breeds or cats who love to stretch out). Each product listing includes detailed dimensions to help you choose the perfect fit for your feline friend.
Are the materials used in your cat beds safe for cats?
Yes, the safety of your cat is our top priority. All materials used in our cat beds are non-toxic, pet-safe, and free from harmful chemicals. We carefully select soft, durable fabrics that are gentle on your cat’s fur and skin, and our fillings are hypoallergenic and resistant to mold and mildew. Additionally, all materials are tested to ensure they meet strict safety standards for pet products.
How do I clean and maintain my cat bed?
Cleaning instructions vary slightly by product, but most of our cat beds feature removable, machine-washable covers for easy maintenance. We recommend washing the cover in cold or warm water on a gentle cycle and tumble drying on low heat or air-drying to preserve the fabric. For non-removable cat beds, spot cleaning with a mild, pet-safe detergent is recommended. Avoid using harsh chemicals or bleach, as these can irritate your cat’s skin.
How long does it take to process and ship my order?
We process orders within 1-3 business days (excluding weekends and public holidays). Processing time includes order verification, product inspection, and packaging. Shipping time varies by location: domestic orders typically arrive within 3-7 business days, while international orders take 7-21 business days. Please note that delivery times are estimates and may be delayed by factors beyond our control, such as customs hold-ups or weather conditions.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment in real time through our website or the shipping carrier’s platform. Please allow 24-48 hours for tracking information to update after dispatch, as it may take time for the carrier to scan the package.
What is your return policy?
We accept returns of unused, unwashed, and undamaged cat beds within 30 days of delivery, provided the item is in its original packaging with all tags intact. Custom-made or personalized cat beds are non-returnable unless they are defective. Refunds will be processed within a reasonable timeframe after we receive and inspect the returned item, and will be issued to the original payment method. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
Do you offer exchanges?
Yes, we offer exchanges for size, color, or style within 30 days of delivery, subject to the same conditions as our return policy (unused, undamaged, in original packaging). To request an exchange, please follow the return instructions on our website and note your desired exchange item when initiating the return. Exchanges are subject to product availability, and any price differences will be adjusted accordingly.
What if my cat bed arrives damaged or defective?
If your cat bed arrives damaged, defective, or incomplete, please report the issue within 48 hours of delivery. We may request photos of the damage or defect to assist with processing your claim, and we will work to resolve the issue promptly—either by sending a replacement, issuing a full refund, or providing another appropriate solution. Shipping costs for defective or damaged items will be covered by us.